TERMS & CONDITIONS

1. Data Controller

The controller of your personal data is:

Norge-Bus Rafał Ławnik
Kolonia Pliszczyn 5K
20-258 Lublin
Poland

Tax ID (NIP): 7133017598
Business Registration Number (REGON): 060557351

Contact details:

📞 +48 798 792 796 (Poland)
📞 +47 966 93 324 (Norway)

✉️ norge_bus@onet.pl

2. Purpose of Data Processing

Personal data submitted through this website is processed solely for the following purposes:

• providing transport services;
• processing transport bookings;
• arranging parcel transportation;
• preparing service quotations;
• contacting customers;
• responding to enquiries submitted via the website;
• complying with legal obligations;
• establishing, exercising, or defending legal claims.

3. Categories of Personal Data Processed

Depending on the type of form submitted, we may process the following personal data:

• full name;
• telephone number;
• email address;
• collection and delivery address;
• information relating to the transported goods;
• any information included in your message.

Providing personal data is voluntary; however, it may be necessary for the provision of our services or for responding to your enquiry.

4. Legal Basis for Processing

Your personal data is processed on the following legal bases:

• Article 6(1)(b) of the GDPR – performance of a contract or taking steps prior to entering into a contract;
• Article 6(1)(c) of the GDPR – compliance with legal obligations;
• Article 6(1)(f) of the GDPR – the controller’s legitimate interests, including customer communication, the establishment or defence of legal claims, and ensuring website security;
• Article 6(1)(a) of the GDPR – your consent, where required.

5. Data Retention Period

Personal data is retained:

• for as long as necessary to provide the requested services;
• for the period required by applicable law;
• until the limitation period for any potential legal claims has expired;
• until consent is withdrawn, where processing is based on consent.

6. Data Recipients

Your personal data may be shared with entities cooperating with the controller only to the extent necessary for the provision of our services, including:

• IT service providers;
• website hosting providers;
• email service providers;
• accounting service providers;
• public authorities where required by applicable law.

7. Your Rights

Under the GDPR, you have the right to:

• access your personal data;
• rectify inaccurate or incomplete data;
• request the erasure of your personal data;
• request restriction of processing;
• data portability;
• object to the processing of your personal data;
• withdraw your consent at any time where processing is based on consent;
• lodge a complaint with the competent data protection supervisory authority.

8. Cookies

This website uses cookies to:

• ensure the proper functioning of the website;
• improve your browsing experience;
• compile anonymous website usage statistics;
• maintain website security.

You may change your browser settings to manage or disable cookies at any time.

9. Data Security

The controller implements appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised access, disclosure, or other unlawful processing.

10. Contact Forms

By submitting a contact form, booking form, or parcel transport form, you provide the personal data necessary for us to contact you and process your request.

The controller uses this information solely to respond to your enquiry or to provide the requested service.

11. Changes to this Privacy Policy

The controller reserves the right to amend this Privacy Policy where necessary due to changes in applicable legislation, the development of the website, or changes in the way services are provided.

The current version of this Privacy Policy is always available on our website at www.norge-bus.pl.